Help Desk Technician II: Remote & Global Support

General Dynamics - IT; Annapolis (MD); On-site; USD 42,000 - 66,000; Full time

Job summary

General Dynamics - IT is seeking a Help Desk Technician to support end-user hardware and software, troubleshoot issues, and provide remote access support for global sites. The role requires HS/GED and at least one year of experience, with certifications such as Security+ CE or equivalent and PWS 9.1 as part of the program.

Typical hours are 0600-1400, and US citizenship with TS/SCI and polygraph is required.

Qualifications

• HS/GED required; 1+ years of experience preferred.
• Basic certifications and security clearances as noted below.

Responsibilities

• Installs, modifies, and repairs computer hardware and software in person and via remote access tools.
• Provides end-user software and hardware troubleshooting.
• Applies basic diagnostic techniques to identify problems and propose solutions.
• Assists in the administration of e-mail and Microsoft Office.
• Provides remote support access for worldwide sites.

Skills

Hardware troubleshooting

Software troubleshooting

Remote support

End-user support

Education

HS/GED

1+ years experience

Tools

Remote access tools

Desktop mirroring

Microsoft Office

Job description

General Dynamics - IT is seeking a Help Desk Technician to support end-user hardware and software, troubleshoot issues, and provide remote access support for global sites. The role requires HS/GED and at least one year of experience, with certifications such as Security+ CE or equivalent and PWS 9.1 as part of the program.

Typical hours are 0600-1400, and US citizenship with TS/SCI and polygraph is required.