PC Support Specialist (HELP DESK) ONSITE NOT REMOTE

InDyne, Inc.; Fort Huachuca (AZ); Remote; USD 55,000 - 75,000; Full time

Job summary

InDyne, Inc. is seeking an EPG Service Desk technician to deliver end user desktop support on-site and remotely. You will diagnose and resolve user requests via ticketing system and phone, provide video conferencing setup, and work with Windows administration tasks such as Active Directory and DHCP.

The role includes supporting office software, troubleshooting hardware and software, and collaborating with IT professionals to ensure reliable operations at Fort Huachuca.

Qualifications

• High School Diploma or equivalent and 6 years of relevant experience or educational/experience equivalents
• Possess and maintain a Security+ CE (or equivalent IAT II)

Responsibilities

• Maintain computer networks and provide technical help to computer users of Electronic Proving Ground (EPG)
• Will provide Video Teleconferencing Support to setup meetings and standby support to promptly resolve technical issues that arise during a call.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs
• Basic to intermediate Windows administration knowledge to include Active Directory Users and Computers, DHCP, Microsoft Management Console, Remote Support applications and others.
• Proficient troubleshooting skills for Microsoft Office Suite. Software and hardware troubleshooting skills.
• Ability to operate office equipment such as a personal computer, printer, copy machine, telephone, fax machine and other
• equipment including desk supplies and other work‑related tools as required.

Job description

Overview

InDyne is a full-service military, civilian and commercial operations company. Our Mission is to provide tailored cost effective, quality services and solutions. Our Vision is to exceed customer expectations by delivering results through agility, flexibility and responsiveness. Our Core Values include integrity, trust and loyalty.

Responsibilities

Candidate will be a member of the EPG Service Desk to provide end user desktop support to on-site and remote personnel. Technician will provide tier I to tier II troubleshooting skills to diagnose and resolve user requests through an internal ticketing system and by phone. This opportunity provides an excellent setting to develop IT skills and learn from a wide range of skill sets while collaborating with experienced IT professionals.

• Maintain computer networks and provide technical help to computer users of Electronic Proving Ground (EPG)
• Will provide Video Teleconferencing Support to setup meetings and standby support to promptly resolve technical issues that arise during a call.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs
• Basic to intermediate Windows administration knowledge to include Active Directory Users and Computers, DHCP, Microsoft Management Console, Remote Support applications and others.
• Proficient troubleshooting skills for Microsoft Office Suite. Software and hardware troubleshooting skills.
• Ability to operate office equipment such as a personal computer, printer, copy machine, telephone, fax machine and other
• equipment including desk supplies and other work‑related tools as required.

Qualifications

High School Diploma or equivalent and 6 years of relevant experience or educational/experience equivalents

Possess and maintain a Security + CE (or equivalent IAT II)