PC Support Specialist (HELP DESK) ONSITE NOT REMOTE

Indyne Corporation; Fort Huachuca (AZ); Remote; USD 45,000 - 65,000; Full time

Job summary

InDyne is seeking an IT Helpdesk Specialist to join the EPG Service Desk, providing end-user desktop support for on-site and remote personnel. You will diagnose and resolve requests via ticketing systems and phone, helping users with hardware and software issues and coordinating with IT professionals.

You will perform basic to intermediate Windows administration (Active Directory, DHCP, MMC) and support Video Teleconferencing, printers, and peripherals.

Qualifications

• High School Diploma or equivalent with 6 years of relevant experience or educational/experience equivalents
• Possess and maintain a Security+ CE (or equivalent IAT II)

Responsibilities

• Maintain computer networks and provide technical help to computer users of EPG
• Provide Video Teleconferencing support to set up meetings and standby support during a call
• Install and test PCs, printers, and peripherals; configure OS and applications
• Windows administration knowledge: Active Directory, DHCP, MMC, Remote Support applications
• Troubleshoot Microsoft Office Suite and hardware; provide end-user support
• Operate office equipment as required; manage desk supplies and related tools

Skills

Troubleshooting

End user support

Video conferencing

Remote assistance

Education

High School Diploma or equivalent

Security+ CE or equivalent IAT II

Tools

Active Directory

DHCP

Microsoft Management Console

Remote support tools

MS Office

Job description

Overview

InDyne is a full-service military, civilian and commercial operations company. Our Mission is to provide tailored cost effective, quality services and solutions. Our Vision is to exceed customer expectations by delivering results through agility, flexibility and responsiveness. Our Core Values include integrity, trust and loyalty.

Responsibilities

Candidate will be a member of the EPG Service Desk to provide end user desktop support to on-site and remote personnel. Technician will provide tier I to tier II troubleshooting skills to diagnose and resolve user requests through an internal ticketing system and by phone. This opportunity provides an excellent setting to develop IT skills and learn from a wide range of skill sets while collaborating with experienced IT professionals.

• Maintain computer networks and provide technical help to computer users of Electronic Proving Ground (EPG)
• Will provide Video Teleconferencing Support to setup meetings and standby support to promptly resolve technical issues that arise during a call.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs
• Basic to intermediate Windows administration knowledge to include Active Directory Users and Computers, DHCP, Microsoft Management Console, Remote Support applications and others.
• Proficient troubleshooting skills for Microsoft Office Suite. Software and hardware troubleshooting skills.
• Ability to operate office equipment such as a personal computer, printer, copy machine, telephone, fax machine and other
• equipment including desk supplies and other work‑related tools as required.

Qualifications

High School Diploma or equivalent and 6 years of relevant experience or educational/experience equivalents

Possess and maintain a Security + CE (or equivalent IAT II)