IT Help Desk Specialist (Remote & On-Site)

InDyne, Inc.; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

InDyne, Inc. is seeking an experienced Service Desk technician to provide end-user desktop support for on-site and remote personnel. The role covers tier I to II troubleshooting, ticketing system interaction, and phone support, with opportunities to develop IT skills within a diverse team.

Responsibilities include maintaining networks, supporting video conferences, and configuring PCs, printers, and peripherals. Strong Windows administration and Office troubleshooting skills are desired.

Qualifications

• Basic to intermediate Windows administration knowledge.
• Proficient troubleshooting skills for Microsoft Office Suite.
• Experience with computer networks and end-user support.

Responsibilities

• Maintain computer networks and provide technical help to computer users of Electronic Proving Ground (EPG).
• Provide Video Teleconferencing support to setup meetings and standby support to resolve issues during a call.
• Install and test personal computers, printers, and peripherals; configure OS and software.
• Operate and troubleshoot office equipment and related tools as required.
• Assist with general IT support tasks and collaborate with IT professionals.

Skills

Active Directory

DHCP

Microsoft Management Console

Remote Support

Office Suite Troubleshooting

Education

High School Diploma or equivalent

Job description

InDyne, Inc. is seeking an experienced Service Desk technician to provide end-user desktop support for on-site and remote personnel. The role covers tier I to II troubleshooting, ticketing system interaction, and phone support, with opportunities to develop IT skills within a diverse team.

Responsibilities include maintaining networks, supporting video conferences, and configuring PCs, printers, and peripherals. Strong Windows administration and Office troubleshooting skills are desired.