Help Desk Technician II - TS/SCI W/ poly

General Dynamics - IT; Annapolis (MD); On-site; USD 42,000 - 66,000; Full time

Job summary

General Dynamics - IT is seeking a Help Desk Technician to support end-user hardware and software, troubleshoot issues, and provide remote access support for global sites. The role requires HS/GED and at least one year of experience, with certifications such as Security+ CE or equivalent and PWS 9.1 as part of the program.

Typical hours are 0600-1400, and US citizenship with TS/SCI and polygraph is required.

Qualifications

• HS/GED required; 1+ years of experience preferred.
• Basic certifications and security clearances as noted below.

Responsibilities

• Installs, modifies, and repairs computer hardware and software in person and via remote access tools.
• Provides end-user software and hardware troubleshooting.
• Applies basic diagnostic techniques to identify problems and propose solutions.
• Assists in the administration of e-mail and Microsoft Office.
• Provides remote support access for worldwide sites.

Skills

Hardware troubleshooting

Software troubleshooting

Remote support

End-user support

Education

HS/GED

1+ years experience

Tools

Remote access tools

Desktop mirroring

Microsoft Office

Job description

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

Provides end-user software and hardware troubleshooting

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

Assists in the administration of e-mail, Microsoft office, etc.

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

Maintains current knowledge of relevant technology as assigned

WHAT YOU’LL NEED TO SUCCEED:

EDUCATION AND EXPERIENCE: HS/GED, 1+ years of experience

Required Certifications:

Two certifications are required for the program:

1. Security+ CE or another 8570 Cert

2. PWS 9.1 cert

TS/SCI and Polygraph Required; US Citizenship Required

HOURS: 0600-1400

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