IT Field Support Specialist

Synergy ECP; Maryland; On-site; USD 65,000 - 90,000; Full time

Job summary

Synergy ECP is seeking an IT Field Support Specialist to support our end-user community with Tier 2 and Tier 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

The role includes site surveys, documenting configurations, configuring hardware, training site personnel, and maintaining various IT equipment. A minimum of five years of experience and strong Windows/Microsoft Office skills are required.

Qualifications

• Requires a High school/GED and a minimum of five (5) years of experience.
• Equivalent education and experience: Associate’s degree and two (2) years of experience.
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing windows, software, applications, antivirus and patches.

Responsibilities

• Provide Tier 2 and Tier 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Conducts site surveys and documents current site configuration and user requirements.
• Analyzes requirements and prepares hardware acquisition specifications.
• Prepares engineering plans and site installation Technical Design Packages.

Skills

Hardware troubleshooting

Microsoft Office

Analytical & problem-solving

Communication skills

Technical reading & manuals

Education

High school diploma/GED

Associate’s degree + 2 years experience

Tools

AutoCAD

Active Directory

Windows OS

Microsoft Office

Job description

SynergyECP has an opening for an IT Field Support Specialist to support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

Daily Duties Include

• Conducts site surveys
• Assesses and documents current site configuration and user requirements
• Analyzes existing requirements and prepares specifications for hardware acquisitions
• Prepares engineering plans and site installation Technical Design Packages
• Develops hardware installation schedules
• Prepares drawings documenting configuration changes at each site
• Prepares site installation and test reports
• Configures computers, communications devices and peripheral equipment
• Trains site personnel in proper use of hardware
• Builds specialized interconnecting cables
• Troubleshoot, repair and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
• Updates technical drawings using AutoCAD software as needed

Requirements

Requires a High school/GED and a minimum of five (5) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches. Demonstrated ability to read and understand technical manuals and schematics. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access). Able to manage time and priorities effectively. Able to work efficiently with minimal supervision. Proficient in working with end-users remotely. Demonstrated expertise in Microsoft Windows 7 and 10. Familiar with Active Directory security and policies. Excellent analytical and problem-solving skills. Outstanding communication skills to relate with team members and support workers. Must be able to drive a company vehicle. Must be available to work an 8-hour shift between the hours of 6am-and 6pm, as determined by management.

Synergy ECP, a platform company with Falfurrias Capital Partners, has a talented, dedicated staff to provide a broad range of services to the defense and intelligence industries. Our capabilities are focused on software engineering, cybersecurity, system engineering and IT services. Providing these services, Synergy ECP, has earned a client list that includes numerous Fortune 100 companies, in addition to multiple US government agencies and US military services. Synergy ECP possesses pertinent and highly valued credentials, specialized certifications, and clearance levels to secure our clients' computer networks and information at a time when a premium is placed on cyber security. In an ultra-competitive environment, Synergy ECP has thrived by adhering to its name – making sure excellence is displayed by its Employees, to its Customers and by Improving Performance (ECP). We simply can't have one without the other. It's what sets us apart – enabling us to be an autonomous agile business that delivers huge results to meet the ever-evolving demands of our customers.

Synergy ECP was established in 2007 and its management team has over 30+ years of Department of Defense and Intelligence Community experience. Our leadership team and strong, determined staff are ready to embrace new challenges and continue as a driving force in our field.

Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class.