PC Repair & Service Technician (Retail Tech)

Micro Center; Saint Davids (PA); On-site; USD 42,981,000 - 100,289,000; Full time

Benefits offered by this job

Flexible schedules

Medical, Dental and Vision benefits

Employee discount

Tuition reimbursement

Paid time off

401K plan

Vendor & company training

Career advancement opportunities

Job summary

Micro Center in Saint Davids, PA seeks self-motivated Retail Computer Technicians to deliver expert service at the counter and in the shop. Starting at $15/hour with incentives to $18–$35+ SPIFFs, the role offers uncapped commissions based on productivity and service quality.

The position combines customer-facing service with hands-on device repair, repeat sales, and ongoing communication about repair status. Growth and certification opportunities are available.

Qualifications

• High School diploma or equivalent; one-year related computer service repair or technical customer service experience preferred.
• CompTIA A+ certification or Apple ACMT/ACiT certification, or ability to certify within 90 days of hire.
• Excellent communication and interpersonal skills; ability to multi-task and adjust priorities.
• Shifts include hours before/after store hours, mornings, nights, weekends and holidays.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers and related products.
• Recommend service solutions including backups, anti-virus, warranties, and subscriptions.
• Diagnose hardware/software issues on desktops, laptops, phones, TVs, and monitors.
• Assist in building custom computers via BYO sales team and maintain updated technical certifications.

Skills

Customer service

Technical troubleshooting

Communication skills

Physical endurance

Education

High School diploma or equivalent

CompTIA A+ certification

Apple ACMT/ACiT certifications

Tools

Apple ACMT certification

Job description

Micro Center in Saint Davids, PA seeks self-motivated Retail Computer Technicians to deliver expert service at the counter and in the shop. Starting at $15/hour with incentives to $18–$35+ SPIFFs, the role offers uncapped commissions based on productivity and service quality.

The position combines customer-facing service with hands-on device repair, repeat sales, and ongoing communication about repair status. Growth and certification opportunities are available.