In-Store Computer Technician & Repair Specialist

Micro Center; Overland Park (KS); On-site; USD 20,664,000 - 48,216,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Job summary

Micro Center in Overland Park, KS is seeking self-motivated, results-driven Retail Computer Technicians to deliver expert service at our technology superstore. Starting pay is $15/hour with productivity incentives that can raise earnings to $18–$35+ per hour, plus SPIFFS.

You’ll diagnose and repair computer devices, assist customers at the service counter, and educate shoppers on service options and warranties while maintaining a positive, high-energy store environment.

Qualifications

• High School diploma or equivalent; 1-year related computer service repair or technical customer service preferred
• CompTIA A+ or Apple ACMT/ACiT certifications, or ability to certify within 90 days of hire
• Excellent communication & interpersonal skills; ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs., stand for prolonged periods
• Shift hours before/after store hours; may include mornings, nights, weekends, holidays

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter on computers and related products
• Recommend service solutions including data backups, antivirus, extended warranties, and subscriptions
• Identify and document hardware/software issues on desktops, laptops, mobile phones, TVs, and monitors
• Assist with BYO build-your-own computers and ensure customer satisfaction
• Maintain accurate cash till, handle transactions, and keep work area clean and stocked
• Communicate status and updates to customers via face-to-face, phone, text, and email

Skills

Communication skills

Customer service

Troubleshooting

Multi-tasking

Education

High School diploma or equivalent

CompTIA A+ certification or Apple ACMT/ACiT

Tools

Apple certifications

Job description

Micro Center in Overland Park, KS is seeking self-motivated, results-driven Retail Computer Technicians to deliver expert service at our technology superstore. Starting pay is $15/hour with productivity incentives that can raise earnings to $18–$35+ per hour, plus SPIFFS.

You’ll diagnose and repair computer devices, assist customers at the service counter, and educate shoppers on service options and warranties while maintaining a positive, high-energy store environment.