Retail Computer Technician: Service & Repair Expert

Micro Center; Miami (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Flexible Schedules

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan with company match

Vendor & Company Training

Career Advancement Opportunities

Job summary

Micro Center is seeking self-motivated Retail Computer Technicians in Florida starting at $15/hour base pay with productivity incentives up to $18-$35+ SPIFFs. If you love computers and want high earning potential based on your productivity, Micro Center offers a path to growth.

You’ll spend time at the Service Counter assisting customers and in the shop diagnosing and repairing devices, with uncapped commissions and opportunities for certification.

Qualifications

• High school diploma or equivalent with related computer service repair or technical customer service experience preferred.
• CompTIA A+ or Apple ACMT/ACiT certifications, or ability to become certified within 90 days.
• Excellent communication and interpersonal skills; ability to multi-task.
• Physical ability to lift up to 50 lbs; ability to stand for long periods.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter.
• Recommend service solutions including backups, anti-virus, extended warranties, and subscriptions.
• Identify, diagnose, and document hardware/software issues on various devices.
• Assemble custom computers for BYO sales team.
• Utilize manuals and vendor resources; maintain certifications.
• Maintain cash till, handle transactions, and keep the area clean with accurate inventory.
• Communicate repair status to customers via face-to-face, phone, text and email.

Skills

Customer service

Communication

Multi-tasking

Interpersonal skills

Education

High School diploma or equivalent

CompTIA A+ certification

Apple ACMT certification

ACiT certification

Job description

Micro Center is seeking self-motivated Retail Computer Technicians in Florida starting at $15/hour base pay with productivity incentives up to $18-$35+ SPIFFs. If you love computers and want high earning potential based on your productivity, Micro Center offers a path to growth.

You’ll spend time at the Service Counter assisting customers and in the shop diagnosing and repairing devices, with uncapped commissions and opportunities for certification.