Retail Computer Technician - Service & Repair Pro (Flexible Schedules)

Corporate Logo; Phoenix (AZ); On-site; USD 20,664 - 48,216; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Flexible Schedules

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan with company match

Job summary

Micro Center in Phoenix, AZ, is searching for Retail Computer Technicians with a passion for technology and exceptional customer service skills. This position offers a starting rate of $15.15/hour with potential increases based on productivity, along with comprehensive benefits.

The ideal candidate will assist customers at the service counter and in the shop, troubleshooting and repairing various devices. Certifications such as CompTIA A+ or Apple are highly desirable. Join a team committed to excellence and customer relationships.

Qualifications

• High school diploma or equivalent with one year of related computer service repair or technical customer service experience preferred.
• CompTIA A+ certification or equivalent within 90 days of hire is required.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide consultations and troubleshooting to customers at the service counter.
• Recommend service solutions including data backups and anti-virus.
• Identify and document hardware failures or software problems on various electronic devices.
• Assemble custom computers sold by the sales team.
• Maintain a cash till and handle customer transactions.
• Provide timely information to customers regarding their service events.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Multi-tasking

Ability to lift up to 50 lbs

Education

High School diploma or equivalent

CompTIA A+ certification or Apple ACMT

Job description

Micro Center in Phoenix, AZ, is searching for Retail Computer Technicians with a passion for technology and exceptional customer service skills. This position offers a starting rate of $15.15/hour with potential increases based on productivity, along with comprehensive benefits.

The ideal candidate will assist customers at the service counter and in the shop, troubleshooting and repairing various devices. Certifications such as CompTIA A+ or Apple are highly desirable. Join a team committed to excellence and customer relationships.