Retail Computer Technician & Repair Expert

Micro Center; Mayfield (OH); On-site; USD 21,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

Flexible schedules

Employee discount

Tuition reimbursement

Paid time off

401K with company match

Vendor & company training

Career advancement

Job summary

Micro Center is seeking self-motivated Retail Computer Technicians to provide service at the counter and in-store workshop. Starting at $15/hour with incentives to raise hourly rates to $18–$35 plus SPIFFs, with opportunities for uncapped commissions through service events and repairs.

Role includes diagnosing devices, guiding customers through repair options, and maintaining clear communication about status. Regular benefits support full-time associates.

Qualifications

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. Apple certifications highly desirable.
• Excellent communication & interpersonal skills with ability to multi-task and adjust priorities.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods.
• Shifts include hours before and after the store is open and may include mornings, nights, weekends and holidays.

Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on computers and related products.
• Recommend service solutions including data backups, anti-virus, extended warranties, and subscriptions.
• Identify and diagnose hardware or software problems on desktops, laptops, phones, TVs, and monitors
• Assist in building custom computers through BYO sales team
• Maintain certifications and stay updated on products and technologies and assist with store operations

Skills

Customer service

Communication

Multi-tasking

Retail tech knowledge

Education

High School diploma or equivalent

CompTIA A+

Apple ACMT/ACiT

Job description

Micro Center is seeking self-motivated Retail Computer Technicians to provide service at the counter and in-store workshop. Starting at $15/hour with incentives to raise hourly rates to $18–$35 plus SPIFFs, with opportunities for uncapped commissions through service events and repairs.

Role includes diagnosing devices, guiding customers through repair options, and maintaining clear communication about status. Regular benefits support full-time associates.