PBM Account & Client Success Manager

CVS Health; Wyoming (MI); On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Bonus potential

Benefits package

Job summary

CVS Health is seeking an Account Manager in Michigan to serve as the primary client contact for day-to-day PBM operations and to coordinate cross-functional teams. You will ensure timely delivery of client requests and build strong, mutually beneficial relationships with key stakeholders.

The role emphasizes accuracy, responsiveness, reliability, and professional interactions across all touchpoints, with travel up to 20% and a focus on client success.

Qualifications

• 4 years of experience in a client services or account management environment.
• Excellent organizational skills.
• Excellent verbal and written interpersonal communication skills.
• Travel up to 20% may be required.

Responsibilities

• Issue tracking - Engage internal departments and client resources to resolve issues with routine updates.
• Drive practical and creative solutions by thinking through complex situations for optimal outcomes.
• Engage appropriate resources, discussing information at varying complexity levels to drive resolution.
• Work within deadlines and client guarantees to meet performance commitments.

Skills

Client services

Account management

Communication skills

Problem solving

On-camera meetings

Education

Bachelor's Degree or equivalent work experience

Job description

CVS Health is seeking an Account Manager in Michigan to serve as the primary client contact for day-to-day PBM operations and to coordinate cross-functional teams. You will ensure timely delivery of client requests and build strong, mutually beneficial relationships with key stakeholders.

The role emphasizes accuracy, responsiveness, reliability, and professional interactions across all touchpoints, with travel up to 20% and a focus on client success.