Healthcare PBM Account Manager — Client Success

CVS Health; Portland (ME); On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus opportunities

Job summary

CVS Health in Portland, ME is seeking an Account Manager to oversee clients’ PBM operations and act as the main liaison between clients and cross-functional teams. You will ensure timely delivery of client requests with accuracy, responsiveness, and professionalism.

The role requires at least 4 years in client services or account management, healthcare experience with Medicaid/Commercial/Part D plans, and a Bachelor’s Degree or equivalent work experience.

Qualifications

• 4 years of experience in a client services-based environment or account management.
• Experience with Medicaid, Commercial, and/or Medicare Part D plans.
• Bachelor’s Degree or equivalent work experience required.

Responsibilities

• Manages resolution status of routine to complex client requests.
• Liaises between clients and cross-functional internal teams to ensure delivery.
• Demonstrates high-level client service through accuracy, responsiveness, reliability, and professionalism.
• Works within deadlines and client guarantees; drives timely resolutions.

Skills

Client services / account management

Education

Bachelor’s Degree or equivalent work experience

Job description

CVS Health in Portland, ME is seeking an Account Manager to oversee clients’ PBM operations and act as the main liaison between clients and cross-functional teams. You will ensure timely delivery of client requests with accuracy, responsiveness, and professionalism.

The role requires at least 4 years in client services or account management, healthcare experience with Medicaid/Commercial/Part D plans, and a Bachelor’s Degree or equivalent work experience.