Healthcare Account Manager: Client Success & Operations

CVS Health; Little Elm (TX); On-site; USD 44,000 - 102,000; Full time

Job summary

CVS Health is seeking an Account Manager to be the primary contact for clients and oversee day-to-day PBM operations. You will liaise between clients and cross-functional internal teams to ensure timely delivery and to understand client needs for lasting relationships.

In this role, you will track issues, drive practical solutions, engage the right resources, and ensure deadlines and guarantees are met. Travel up to 20% may be required.

Qualifications

• 4 years of experience in a client services-based environment or previous account management experience.
• Excellent organizational skills.
• Excellent verbal and written interpersonal communication skills.
• Strong problem solving and critical thinking skills.
• Able to be on camera for meetings with reliable attendance.

Responsibilities

• Act as the main client contact and coordinate PBM operations with internal teams.
• Track issues and drive resolution with timely updates.
• Propose practical and creative solutions for complex client requests.
• Engage appropriate internal or client resources to resolve issues.
• Ensure deadlines and client guarantees are met.

Skills

Client services experience

Organizational skills

Verbal and written communication

Problem solving

On-camera readiness

Education

Bachelor's degree or equivalent

Job description

CVS Health is seeking an Account Manager to be the primary contact for clients and oversee day-to-day PBM operations. You will liaise between clients and cross-functional internal teams to ensure timely delivery and to understand client needs for lasting relationships.

In this role, you will track issues, drive practical solutions, engage the right resources, and ensure deadlines and guarantees are met. Travel up to 20% may be required.