Healthcare Account Manager - PBM & Client Success

CVS Health; Baltimore (MD); On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Bonus eligibility

Commission opportunities

Short-term incentive plan

Job summary

CVS Health is seeking an Account Manager to serve as the primary liaison for our clients, overseeing day-to-day PBM operations and ensuring accurate, timely service. You will collaborate with cross-functional teams to translate client needs into actionable requests and maintain strong, long-lasting relationships with key business stakeholders.

You will travel up to 20% and work in a full-time role, benefiting from a comprehensive benefits package and potential bonus opportunities, while

Qualifications

• 4 years of experience in a client services-based environment or previous account management experience.
• Excellent organizational skills.
• Excellent verbal and written interpersonal communication skills.
• Strong problem solving and critical thinking skills.
• Able to be on camera for meetings with reliable attendance.

Responsibilities

• Track issues from start to resolution and provide routine client updates.
• Propose practical, creative solutions for complex situations.
• Engage internal or client resources at the right level to drive issue resolution.
• Meet deadlines and client guarantees to ensure timely delivery.

Skills

Client services experience

Organizational skills

Communication skills

Problem solving

On-camera meetings

Education

Bachelor's degree or equivalent work experience

Job description

CVS Health is seeking an Account Manager to serve as the primary liaison for our clients, overseeing day-to-day PBM operations and ensuring accurate, timely service. You will collaborate with cross-functional teams to translate client needs into actionable requests and maintain strong, long-lasting relationships with key business stakeholders.

You will travel up to 20% and work in a full-time role, benefiting from a comprehensive benefits package and potential bonus opportunities, while