Healthcare Account Manager, Client Success & Operations

CVS Health; Seattle (WA); On-site; USD 44,000 - 102,000; Full time

Job summary

CVS Health is seeking an Account Manager to serve as the primary client contact and oversee day-to-day PBM operations. You will liaise with cross‑functional teams to ensure timely delivery of client requests and maintain strong relationships with stakeholders.

The role emphasizes accuracy, responsiveness, reliability and professionalism in all client interactions. The position requires up to 20% travel, a Bachelor’s degree or equivalent, and 40-hour work weeks with a comprehensive benefits

Qualifications

• 4 years of experience in a client services-based environment or account management.
• Excellent organizational skills.
• Excellent verbal and written interpersonal communication skills.
• Strong problem solving and critical thinking skills.
• Able to be on camera for meetings with reliable attendance.

Responsibilities

• Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.
• Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcome.
• Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.
• Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.

Skills

Organizational skills

Communication skills

Problem solving

On-camera presence

Education

Bachelor’s Degree or equivalent

Job description

CVS Health is seeking an Account Manager to serve as the primary client contact and oversee day-to-day PBM operations. You will liaise with cross‑functional teams to ensure timely delivery of client requests and maintain strong relationships with stakeholders.

The role emphasizes accuracy, responsiveness, reliability and professionalism in all client interactions. The position requires up to 20% travel, a Bachelor’s degree or equivalent, and 40-hour work weeks with a comprehensive benefits