Payroll Tax Operations Lead & SME — Remote Coaching

Intuit; Dallas (TX); À distance; USD 55 000 - 72 000; Temps partiel

Avantages offerts par ce poste

Bonus

Equity rewards

Benefits

Résumé du poste

Intuit's SelectTime unit seeks a Lead Tax Processor and SME to guide PTO's complex payroll tax cases across US jurisdictions. The role focuses on escalations, SOP governance, and coaching to lift team capability in a fast-paced environment.

You''ll own approvals for top-level tax filings, drive process improvements, and partner with cross-functional teams to ensure compliance and accuracy; a flexible, remote work setup supports 20–40 hours weekly.

Qualifications

• 4+ years in payroll tax with complex defect resolution and multi-state filings.
• Lead/senior SME with coaching/junior staff through nuanced resolution scenarios.
• Expert knowledge of tax payment and filing regulations across US jurisdictions, incl. PFML/SDI.
• Advanced writing skills for SOPs and technical documents for a tax processor audience.
• Strong ownership of SLAs; identify red flags and resolve workflow barriers."
• Validation-first mindset; bring vetted solutions and alternatives to leadership.
• 5+ years handling highly sensitive escalations with minimal leadership guidance.
• 4+ years in contact center or back-office operations enabling high-volume service needs.
• Comfortable leveraging AI tools to improve daily tasks and drive process improvement.

Responsabilités

• Serve as the primary real-time go-to technical expert for TP1, TP2, and TP3 staff, answering complex questions and teaching resolution paths to build team capability.
• Own the authoring, technical review, and formal approval of SOPs and KB articles across core operations.
• Conduct structured coaching sessions at least quarterly with assigned team members using SBIC feedback model.
• Lead or contribute to team huddles, group QA sessions, and performance board updates; backup for Daily Stand-Ups when M1 manager unavailable.
• Maintain mastery of daily business landscape; oversee WIP, backlog, and aging reports to recommend staffing adjustments.
• Resolve severe State and Federal payroll tax notices, including IRS discrepancies and cross-jurisdictional penalties.
• Approve complex amended Federal (941-X, W-2c) and State returns with audit trails and ledger reconciliation.
• Identify trends, compliance risks, and Known Issues; communicate data-driven recommendations to stakeholders.
• Represent the team in cross-functional meetings, uphold compliance integrity, and offer risk-informed alternatives.

Connaissances

Payroll tax expertise

Lead/SME experience

SOP authoring

SLA ownership

Coaching/mentoring

AI tools familiarity

Multi-state tax compliance

Escalation management

Customer service experience

Formation

CPP designation (preferred)

Enrolled Agent designation (strong differentiator)

Description du poste

Intuit's SelectTime unit seeks a Lead Tax Processor and SME to guide PTO's complex payroll tax cases across US jurisdictions. The role focuses on escalations, SOP governance, and coaching to lift team capability in a fast-paced environment.

You''ll own approvals for top-level tax filings, drive process improvements, and partner with cross-functional teams to ensure compliance and accuracy; a flexible, remote work setup supports 20–40 hours weekly.