Senior Payroll Tax Ops Lead & SME — Remote

Intuit, Inc.; Texas City (TX); Remote; USD 47,000 - 85,000; Part time

Job summary

Intuit, Inc. is seeking a Lead Tax Processor and Subject Matter Expert to steer critical payroll tax operations initiatives. You will own complex tax defect resolutions, author and approve SOPs, and coach a team of TP1–TP3 staff to elevate capability while ensuring compliance.

The role is remote with flexible hours, offering growth through coaching, governance of procedures, and ongoing process improvements across multi-state filings.

Qualifications

• 4+ years payroll tax experience focusing on complex defect resolution and multi-state filings.
• Lead, senior specialist, or SME with coaching/mentoring junior staff.
• Expert knowledge of US tax regulations across jurisdictions, including local taxes (PA, OH) and PFML/SDI.
• Advanced writing skills for SOPs and technical documents for a tax processor audience.
• Strong ownership of SLAs and proactive problem-solving before impact.
• Experience handling highly sensitive escalations with minimal leadership guidance.
• Experience in contact center/back-office operations for high-volume service needs.
• Comfort with using AI tools to improve daily workflows.

Responsibilities

• Serve as primary real-time expert for TP1-TP3 staff, resolving complex questions and teaching resolution paths.
• Own authoring, technical review, and approval of SOPs and KB articles across core operations.
• Conduct structured coaching sessions quarterly using SBIC feedback model to close skill gaps.
• Lead or contribute to team huddles, group QA sessions, and Daily Stand-Ups as backup facilitator.
• Oversee WIP, backlog reduction, and aging reports; advise staffing adjustments to the M1 manager.
• Resolve severe payroll tax notices including IRS discrepancies and state audits.
• Approve complex amended Federal (941-X, W-2c) and State returns with audit trails.
• Identify trends and risks; communicate data-driven recommendations to stakeholders.
• Represent team in cross-functional meetings with a compliance-focused mindset.

Skills

Payroll tax expertise

Lead / SME experience

Coaching / mentoring

SOP / KB writing

AI-enabled workflow improvement

Lean process improvements

Escalation handling

High-stakes multi-state filings

Education

CPP designation

Enrolled Agent (EA) designation

Job description

Intuit, Inc. is seeking a Lead Tax Processor and Subject Matter Expert to steer critical payroll tax operations initiatives. You will own complex tax defect resolutions, author and approve SOPs, and coach a team of TP1–TP3 staff to elevate capability while ensuring compliance.

The role is remote with flexible hours, offering growth through coaching, governance of procedures, and ongoing process improvements across multi-state filings.