Payroll Tax Operations Lead — Flexible Hours & Overtime

Intuit Careers; Atlanta (GA); Remote; USD 55,000 - 96,000; Part time

Benefits offered by this job

Flexible hours

Overtime eligible

Job summary

Intuit is seeking a Lead Tax Processor for Payroll Tax Operations to own complex tax defect resolution, SOP governance, and team coaching. You will handle high-stakes escalations and drive process improvements while ensuring compliance across multi-state filings.

The role offers flexible hours, non-exempt hourly work with overtime eligibility, and collaboration with SelectTime to support Intuit customers throughout the year.

Qualifications

• 4+ years payroll tax experience focusing on complex defects.
• Experience as lead or SME with coaching juniors.
• Expert knowledge of US tax regulations incl. PFML/SDI.
• Advanced writing for SOPs and technical documents.
• 5+ years handling sensitive escalations.
• 4+ years in contact center or back-office ops.
• Comfort with AI tools to improve workflows.

Responsibilities

• Be the primary technical expert for TP1-TP3 staff.
• Author, review, and approve SOPs and KB articles.
• Coach team quarterly using SBIC feedback model.
• Lead or support Daily Stand-Ups and QA sessions.
• Oversee WIP, backlog, and aging reports; advise staffing.
• Resolve severe payroll tax notices and discrepancies.
• Approve complex Federal/State amended returns.
• Identify risks and communicate with stakeholders with data.
• Represent team in cross-functional meetings and maintain compliance.

Skills

Payroll tax

Lead role

SOP development

Coaching

KB authoring

Multi-state filings

Data analysis

AI tools

Education

CPP designation preferred

Enrolled Agent designation

Job description

Intuit is seeking a Lead Tax Processor for Payroll Tax Operations to own complex tax defect resolution, SOP governance, and team coaching. You will handle high-stakes escalations and drive process improvements while ensuring compliance across multi-state filings.

The role offers flexible hours, non-exempt hourly work with overtime eligibility, and collaboration with SelectTime to support Intuit customers throughout the year.