Lead Payroll Tax Ops & SME — Flexible Hours

Intuit, Inc.; Dallas (TX); Remote; USD 83,000 - 125,000; Part time

Benefits offered by this job

Overtime eligibility

Flexible hours

Remote work

Job summary

Intuit, Inc. is seeking a Lead Tax Processor to act as a SME for Payroll Tax Operations. You will own high‑complex tax defect work, approve amendments, and govern SOP/KB artifacts while coaching the team to elevate capabilities and ensure compliance across multi‑state scenarios.

The role emphasizes governance, data-driven decision making, and collaboration with cross‑functional partners in a flexible, remote environment with overtime eligibility based on workload.

Qualifications

• 4+ years payroll tax experience focused on complex tax defect resolution, notice response, and multi-state amendment filings.
• Experience as lead, senior specialist, or SME, with coaching or training junior staff through nuanced resolution scenarios.
• Expert knowledge of tax payment and filing regulations across all US jurisdictions, including local municipal tax systems and state programs.
• Advanced writing skills to create, review, and approve SOPs and technical documents for a tax processor audience.
• Demonstrated ownership of SLAs by identifying red flags and resolving workflow barriers.
• A validation-first mindset, bringing vetted solutions and technical alternatives to leadership.
• 5+ years handling highly sensitive customer and internal escalations with minimal leadership guidance.
• 4+ years in contact center, customer service, or back-office operations for high-volume needs.
• Comfort with leveraging AI tools to improve daily tasks and drive continuous improvement.

Responsibilities

• Serve as the primary, real-time go-to technical expert for TP1, TP2, and TP3 staff, answering complex questions and teaching resolution paths to build team capability.
• Own the authoring, technical review, and formal approval of Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles across core operations.
• Conduct structured, formal coaching sessions at least once per quarter with assigned team members using the SBIC feedback model to proactively close skill gaps.
• Lead or contribute to team huddles, group QA sessions, and performance board updates, serving as the primary backup facilitator for Daily Stand‑Ups when the M1 manager is unavailable.
• Maintain total mastery of the daily business landscape, providing independent oversight of team WIP management, backlog reduction, and aging reports to recommend staffing adjustments to the M1 manager.
• Resolve the most severe State and Federal payroll tax notices in the queue, including multi‑quarter IRS discrepancies, state audit inquiries, and cross‑jurisdictional penalty assessments.
• Approve highly complex amended Federal (Form 941‑X, W‑2c) and State returns across all states, ensuring complete audit trails and ledger reconciliation.
• Identify systemic trends, emerging compliance risks, and Known Issues, communicating findings to the M1 manager and cross‑functional stakeholders with data-driven recommended responses.
• Represent the team's perspective in cross-functional meetings, model an unwavering commitment to compliance integrity, and provide risk-informed alternatives under pressure.

Skills

Payroll tax

Escalation management

Leadership/mentoring

Technical writing

SOP knowledge

AI tools experience

Process improvement

Tools

Knowledge Base systems

CRM/Contact center tools

Job description

Intuit, Inc. is seeking a Lead Tax Processor to act as a SME for Payroll Tax Operations. You will own high‑complex tax defect work, approve amendments, and govern SOP/KB artifacts while coaching the team to elevate capabilities and ensure compliance across multi‑state scenarios.

The role emphasizes governance, data-driven decision making, and collaboration with cross‑functional partners in a flexible, remote environment with overtime eligibility based on workload.