Payroll Solutions Specialist — Client Support & Growth

Automatic Data Processing, Inc.; Johns Creek (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits from Day 1

Job summary

ADP is hiring a Payroll Solutions Specialist in Johns Creek, GA. You will join a high-performing HR Outsourcing team delivering payroll and tax guidance to client Payroll Administrators, improving satisfaction and accuracy daily.

The role emphasizes data-driven, metrics-based performance in a supportive, collaborative environment with comprehensive training and career growth opportunities.

Qualifications

• Two years of experience in payroll support or military experience.

Responsibilities

• Respond to client questions about payroll and tax-related issues with accurate, friendly guidance.
• Provide product navigation support and assist with data maintenance and configuration changes as needed.
• Act as a trusted advisor on product optimization during calls and interactions.
• Support clients during quarter and year-end processing and document needed changes.
• Produce and review reports, perform data analyses, and collaborate with internal teams to resolve issues.
• Communicate status and updates clearly to clients and share upcoming changes.

Skills

Payroll knowledge

Client communication

Tax knowledge

Customer service

Job description

ADP is hiring a Payroll Solutions Specialist in Johns Creek, GA. You will join a high-performing HR Outsourcing team delivering payroll and tax guidance to client Payroll Administrators, improving satisfaction and accuracy daily.

The role emphasizes data-driven, metrics-based performance in a supportive, collaborative environment with comprehensive training and career growth opportunities.