Payroll Solutions Specialist: Client-Focused Payroll Expert

ADP; Alpharetta (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Benefits from Day 1

Volunteer time off

Ongoing training & mentorship

Job summary

ADP, a global provider of cloud-based HR, payroll and tax solutions, is hiring a Payroll Solutions Specialist in Alpharetta, GA. You will join a high-performing Client Services team that handles payroll questions, data maintenance, setup, and product navigation.

In this role you will respond to client inquiries, advise on payroll practices and tax considerations, and support year-end processing. The position emphasizes accuracy, professional communication, and client satisfaction, with extensive

Qualifications

• At least two years of experience, OR Military Experience.
• Comfortable in a metrics-driven call center environment.
• Occasional overtime of 5–10 hours during peak seasons.

Responsibilities

• Respond to client questions regarding our payroll and benefits products and provide navigation support.
• Data maintenance, setup, configuration changes for multiple options and new feature setup requests.
• Assist clients with payroll processing and tax changes, conduct research and follow-up as needed.
• Provide consultative support and recommendations on product optimization during calls and interactions.
• Support quarter and year-end processing and resolve issues in partnership with clients.
• Perform reporting and analysis, researching historical data and making corrections as needed.
• Collaborate with internal teams and third-party vendors to meet client expectations and communicate status.

Skills

Payroll knowledge

Tax principles

Communication

Customer service

Job description

ADP, a global provider of cloud-based HR, payroll and tax solutions, is hiring a Payroll Solutions Specialist in Alpharetta, GA. You will join a high-performing Client Services team that handles payroll questions, data maintenance, setup, and product navigation.

In this role you will respond to client inquiries, advise on payroll practices and tax considerations, and support year-end processing. The position emphasizes accuracy, professional communication, and client satisfaction, with extensive