Payroll Solutions Expert & Client Advisor

ADP, Inc.

Norfolk (VA)

On-site

USD 25,000 - 47,000

Full time

7 days ago

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Benefits offered by this job

Medical benefits

Volunteer time off

Career development

Job summary

ADP, Inc. is seeking a Payroll Solutions Specialist to join our Human Resources Outsourcing team. You will handle payroll and tax-related inquiries, provide accurate responses, and guide clients through product navigation and optimization.

The role emphasizes delivering exceptional client service in a metrics-driven call center. This position offers comprehensive training, a collaborative work environment, and opportunities for growth within ADP’s Client Services.

Qualifications

At least two years of payroll experience.
You will have occasional extended hours during peak seasons and may work 5 - 10 hours of overtime 6 - 8 weeks of the year.

Responsibilities

Product Support: respond to client questions regarding payroll and benefits products and provide navigation support.
Payroll Processing - Tax: assist clients with payroll processing and tax changes, ensure timely communication.
Consultation: act as a trusted advisor and provide recommendations on product optimization.
Quarter and Year-End Support: assist in resolving issues and determining corrections during peak periods.
Reporting and Analysis: work on complex projects, research data, and make corrections.
Collaborate and Communicate: coordinate with internal teams and external vendors to meet client expectations.