Client-Focused Payroll Solutions Specialist

ADP, Inc.; Norfolk (VA); On-site; USD 25,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Paid Volunteer Time Off

Job summary

ADP, Inc. is seeking a Payroll Solutions Specialist to join our Human Resources Outsourcing team. You will respond to payroll and tax inquiries, provide product navigation support, and deliver accurate, customer-focused responses to clients.

You will work in a metrics-driven call center, building rapport with clients over the phone and in writing while maintaining ADP’s service standards and client satisfaction goals.

Qualifications

• Two years of experience in payroll/HR services.
• Military experience is recognized and valued.
• Ability to thrive in a metrics-driven call center environment.

Responsibilities

• Respond to client questions regarding payroll and benefits products, providing navigation and data maintenance support.
• Assist clients with payroll processing and tax-related changes, ensuring timely communication and accuracy.
• Offer consultative support and recommendations on product optimization during status calls.
• Support quarter- and year-end processing, including issue resolution and changes needed.
• Collaborate with internal teams and third-party vendors to resolve client issues and communicate status.

Skills

Payroll knowledge

Tax knowledge

Job description

ADP, Inc. is seeking a Payroll Solutions Specialist to join our Human Resources Outsourcing team. You will respond to payroll and tax inquiries, provide product navigation support, and deliver accurate, customer-focused responses to clients.

You will work in a metrics-driven call center, building rapport with clients over the phone and in writing while maintaining ADP’s service standards and client satisfaction goals.