Patient Services Specialist - Front Desk & Scheduling

Lehigh Valley Hospital; Boyertown (Berks County); On-site; USD 21,000 - 26,000; Full time

Job summary

Lehigh Valley Health Network in Boyertown is seeking a clerical/administrative professional to support daily physician practice operations. You will be the first contact for patients and providers, delivering the high standard of customer service needed for an optimal patient experience.

Key duties include gathering information for registration, verifying insurance precertifications, scheduling and confirming appointments, and maintaining smooth patient flow while collaborating with the care

Qualifications

• Minimum of 1 year customer service experience.
• Proficient computer skills.
• Ability to adapt to changing priorities and maintain confidentiality.

Responsibilities

• Gathers information necessary for accurate registration and check-in.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Maintains the execution and flow of the patient schedule to provide the best patient experience.
• Collaborates in training, staffing, and functionality while providing feedback.
• Keeps abreast of changes in insurance providers regarding coverage and reimbursement changes.
• Organizes effectively to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions.
• Performs patient outreach including telephone and EMR messaging.

Skills

Customer service

Computer skills

Education

High School Diploma/GED

Job description

Lehigh Valley Health Network in Boyertown is seeking a clerical/administrative professional to support daily physician practice operations. You will be the first contact for patients and providers, delivering the high standard of customer service needed for an optimal patient experience.

Key duties include gathering information for registration, verifying insurance precertifications, scheduling and confirming appointments, and maintaining smooth patient flow while collaborating with the care