Patient Services & Scheduling Specialist

1004 Lehigh Valley Hospital; Cedar Crest (NM); On-site; USD 38,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network is seeking an administrative professional to coordinate clerical tasks for a neurosurgery clinic. You will be the first point of contact for patients and providers, ensuring excellent service and accurate registrations.

Responsibilities include scheduling, check-in, insurance precertifications, and managing patient outreach via phone and EMR messaging. The role emphasizes confidentiality, detail, and teamwork in a busy practice environment.

Qualifications

• High School Diploma or GED required with 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain confidentiality.
• Proficient computer skills and familiarity with EMR workflows.
• Able to handle cash and explain LVHN patient portal features.

Responsibilities

• Coordinate administrative tasks to support daily physician practice operations.
• Serve as the first contact for patients and providers to ensure a high standard of service.
• Register and check-in patients, schedule appointments, and manage authorizations.
• Maintain patient schedule flow and collaborate on training and staffing.
• Keep up with changes in insurance coverage and reimbursement policies.
• Perform scheduling, billing, referrals, and EMR messaging outreach as needed.

Skills

Customer service

Attention to detail

Confidentiality

Computer skills

EMR workflows

Cash handling

Patient portal instruction

Education

High School Diploma/GED

Tools

EMR systems

Job description

Lehigh Valley Health Network is seeking an administrative professional to coordinate clerical tasks for a neurosurgery clinic. You will be the first point of contact for patients and providers, ensuring excellent service and accurate registrations.

Responsibilities include scheduling, check-in, insurance precertifications, and managing patient outreach via phone and EMR messaging. The role emphasizes confidentiality, detail, and teamwork in a busy practice environment.