Patient Services Coordinator - Front Desk & Scheduling

1012 Lehigh Valley Physician Group - Lehigh; Northampton Township (Bucks County); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network is seeking an administrative assistant to support daily physician practice operations at the Northampton site. You will be the first point of contact for patients and providers, helping with registration, scheduling, and basic billing tasks.

The role requires a high school diploma or GED and at least 1 year of customer service experience, with strong computer skills and the ability to handle confidential information.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and handle detailed tasks.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Familiarity with EMR workflows at orientation end.

Responsibilities

• Performs a variety of detail-oriented administrative tasks supporting daily physician practice operations.
• Serves as initial point of contact for patients and providers.
• Gathers information for accurate registration and check-in.
• Obtains and verifies insurance authorizations and precertifications; schedules/reconfirms appointments.
• Maintains patient schedule flow and supports a positive patient experience.
• Collaborates on training, staffing, and feedback; keeps up with insurance changes.
• Performs scheduling, billing, referrals, and other clerical duties.

Skills

Customer service

Computer skills

EMR workflows

Attention to detail

Confidentiality

Education

High School Diploma or GED

Tools

EMR software

Job description

Lehigh Valley Health Network is seeking an administrative assistant to support daily physician practice operations at the Northampton site. You will be the first point of contact for patients and providers, helping with registration, scheduling, and basic billing tasks.

The role requires a high school diploma or GED and at least 1 year of customer service experience, with strong computer skills and the ability to handle confidential information.