Patient Services & Scheduling Coordinator

1012 Lehigh Valley Physician Group - Lehigh; Hellertown (PA); Presencial; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

Lehigh Valley Health Network is seeking an administrative professional to support daily physician practice operations at the Hellertown health center. You will be the first point of contact for patients and providers, delivering high standards of customer service and coordinating registration, scheduling, and EMR tasks.

The role emphasizes accuracy, confidentiality, and teamwork within a busy clinic, with day shifts and onsite work at 708 Main St.

Formación

• High School Diploma/GED.
• 1 year Customer service experience.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.
• Able to handle cash and other methods of patients accurately.
• Able to explain, educate, and support the usage of the LVHN patient portal including various features.

Responsabilidades

• Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.
• Gathers information necessary for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
• Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
• Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
• Organizes effectively and efficiently to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Performs appropriate patient outreach including telephone and EMR messaging.

Conocimientos

Customer service

Educación

High School Diploma/GED

Descripción del empleo

Lehigh Valley Health Network is seeking an administrative professional to support daily physician practice operations at the Hellertown health center. You will be the first point of contact for patients and providers, delivering high standards of customer service and coordinating registration, scheduling, and EMR tasks.

The role emphasizes accuracy, confidentiality, and teamwork within a busy clinic, with day shifts and onsite work at 708 Main St.