Patient Experience Coordinator

Lehigh Valley Hospital; Royersford (Montgomery County); On-site; USD 40,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network is seeking a patient-focused clerical professional to support daily physician practice operations and serve as the initial point of contact for patients and providers. The role requires delivering a high standard of customer service to maintain an exceptional patient experience.

Coordinates with the practice team to gather information for accurate registration, verify insurance authorizations, and schedule appointments.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Maintain accuracy and comply with detail-oriented responsibilities.
• Maintain strict confidentiality.
• Proficient computer skills.
• Proven proficiency of EMR workflows at orientation.
• Able to handle cash and other methods of patients accurately.
• Explain, educate, and support the usage of the LVHN patient portal including various features.

Responsibilities

• Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization’s policies and standard work.
• Gathers information necessary for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
• Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
• Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
• Organizes effectively and efficiently to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Performs appropriate patient outreach include telephone and EMR messaging.

Skills

Customer service

Adaptability

Attention to detail

Confidentiality

Computer skills

Education

High School Diploma/GED

Tools

EMR systems

Job description

Lehigh Valley Health Network is seeking a patient-focused clerical professional to support daily physician practice operations and serve as the initial point of contact for patients and providers. The role requires delivering a high standard of customer service to maintain an exceptional patient experience.

Coordinates with the practice team to gather information for accurate registration, verify insurance authorizations, and schedule appointments.