Patient Services & Scheduling Specialist

Lehigh Valley Hospital; Easton (Northampton County); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Front Desk/Administrative Clerk at LVPG-Madison Farms to coordinate daily physician practice operations and serve as the first contact for patients and providers.

You will perform a variety of clerical tasks, maintain schedules, and support insurance verifications while delivering high-quality customer service. A strong team environment and attention to privacy are essential.

Qualifications

• High School Diploma or GED required.
• 1 year customer service experience preferred.
• Ability to adapt to changing priorities and maintain accuracy.
• Proficient computer skills and familiarity with EMR workflows.

Responsibilities

• Gather information for accurate registration and check-in.
• Obtain and verify insurance authorizations and precertifications; schedule appointments.
• Maintain the patient schedule to provide a great patient experience.
• Collaborate with team on training, staffing, and provide feedback.
• Keep up with changes in insurance coverage and reimbursement.

Skills

Customer service

EMR workflows

Computer skills

Education

High School Diploma/GED

Tools

EMR systems

Job description

Lehigh Valley Health Network is seeking a Front Desk/Administrative Clerk at LVPG-Madison Farms to coordinate daily physician practice operations and serve as the first contact for patients and providers.

You will perform a variety of clerical tasks, maintain schedules, and support insurance verifications while delivering high-quality customer service. A strong team environment and attention to privacy are essential.