Patient Services & Scheduling Specialist

Lehigh Valley Hospital; Collegeville (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network in Collegeville is seeking an Administrative Assistant to support daily physician practice operations and serve as the initial patient contact. You will deliver high-quality customer service and help manage the patient experience.

Responsibilities include gathering information for registration, verifying insurance, scheduling appointments, coordinating with providers, and assisting with billing and clerical tasks while maintaining confidentiality.

Qualifications

• High School Diploma/GED required.
• 1 year customer service experience.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.
• Able to handle cash and other methods of patients accurately.
• Able to explain, educate, and support the usage of the LVHN patient portal including various features.

Responsibilities

• Gathers information necessary for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
• Collaborates in training, staffing, and functionality while providing feedback.
• Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
• Organizes effectively and efficiently to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions.
• Performs appropriate patient outreach including telephone and EMR messaging.

Skills

Customer service

Computer skills

EMR workflows

Adaptability

Confidentiality

Patient portal education

Education

High School Diploma/GED

Job description

Lehigh Valley Health Network in Collegeville is seeking an Administrative Assistant to support daily physician practice operations and serve as the initial patient contact. You will deliver high-quality customer service and help manage the patient experience.

Responsibilities include gathering information for registration, verifying insurance, scheduling appointments, coordinating with providers, and assisting with billing and clerical tasks while maintaining confidentiality.