Patient Experience Specialist

Lehigh Valley Hospital; Pottstown (Montgomery County); On-site; USD 22,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network is seeking a detail-oriented administrative assistant to support daily physician practice operations in the Pottstown area. You will serve as the first point of contact for patients and providers, delivering exceptional customer service and ensuring smooth check-in and scheduling processes.

The role requires at least 1 year of customer service experience, strong computer and EMR skills, and the ability to handle confidential information with discretion.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain accuracy.
• Maintain strict confidentiality and demonstrate professional integrity.
• Proficient computer skills and EMR workflow experience.
• Ability to explain and support LVHN patient portal usage.

Responsibilities

• Gathers information for accurate registration and check-in.
• Obtains and verifies insurance authorizations and precertifications; handles medical record requests and scheduling.
• Sustains patient schedule flow to provide a strong patient experience.
• Collaborates in training, staffing, and provides feedback to the team.
• Keeps up with changes in insurance coverage and reimbursement policies.
• Organizes tasks efficiently to handle interruptions and shifting priorities.
• Performs scheduling, scanning, billing, filing, referrals, and clerical duties timely.
• Performs patient outreach via telephone and EMR messaging.

Skills

Customer service

Adaptability

Attention to detail

Confidentiality

Computer skills

EMR workflows

Cash handling

Explain LVHN patient portal

Education

High School Diploma/GED

Tools

EMR systems

Job description

Lehigh Valley Health Network is seeking a detail-oriented administrative assistant to support daily physician practice operations in the Pottstown area. You will serve as the first point of contact for patients and providers, delivering exceptional customer service and ensuring smooth check-in and scheduling processes.

The role requires at least 1 year of customer service experience, strong computer and EMR skills, and the ability to handle confidential information with discretion.