Patient Services & Scheduling Specialist

Northwestern Medicine; Wheaton (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Career growth opportunities

Job summary

Northwestern Medicine seeks a Patient Services Representative to greet patients, verify insurance, collect payments, and register patients in a care-focused setting. The role emphasizes accurate data entry, appointment coordination, and effective communication with patients and staff.

The ideal candidate has a high school diploma and up to two years of customer service experience, with preference for those with medical terminology knowledge and a background in physician offices.

Qualifications

• High school diploma or GED required.
• 0–2 years experience in a customer service position preferred.

Responsibilities

• Greets patients as they enter the office and registers them, verifies insurance, collects co-pays and balances.
• Obtains and updates patient demographic and company information.
• Answers phones and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serving as liaison between patient and practice and providing back-up for scheduling.

Skills

Customer service

Medical terminology

Phone etiquette

Education

High school diploma or GED

Bachelor's degree

Job description

Northwestern Medicine seeks a Patient Services Representative to greet patients, verify insurance, collect payments, and register patients in a care-focused setting. The role emphasizes accurate data entry, appointment coordination, and effective communication with patients and staff.

The ideal candidate has a high school diploma and up to two years of customer service experience, with preference for those with medical terminology knowledge and a background in physician offices.