Endocrinology Patient Services Specialist

Northwestern Medicine; Crystal Lake (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Services Representative to support the medical office by handling patient registration, insurance verification, billing collections, and scheduling. You will interact with patients in person and over the phone, ensuring accurate information and a high level of service.

This role requires 0–2 years in customer service and may prefer a Bachelor’s degree or prior physician office experience, with knowledge of medical terminology.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience.
• Bachelor’s degree preferred.
• 1–3 years of physician office experience preferred.
• Working knowledge of medical terminology preferred.

Responsibilities

• Greets patients and registers them, verifies insurance, collects co-pays and balances.
• Updates patient demographic and company information.
• Answers phones and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates outside testing for patients.
• Acts as liaison between patient and practice.
• Provides back-up for scheduling appointments.
• Ensures patient safety and confidentiality in daily work.
• Completes daily reconciliation to ensure charges are entered correctly.
• Pulls and files charts for next day appointments.

Education

High school diploma or GED equival ent

Bachelor’s degree

Job description

Northwestern Medicine is seeking a Patient Services Representative to support the medical office by handling patient registration, insurance verification, billing collections, and scheduling. You will interact with patients in person and over the phone, ensuring accurate information and a high level of service.

This role requires 0–2 years in customer service and may prefer a Bachelor’s degree or prior physician office experience, with knowledge of medical terminology.