Patient Services Specialist - Front Desk & Scheduling

Northwesternmedicine; Wheaton (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwestern Medicine seeks a Patient Services Representative to greet patients, verify insurance, collect co-pays, and perform accurate registration in a fast-paced clinic setting.

You will schedule appointments, manage patient information, answer calls, and coordinate tests while upholding patient confidentiality and safety. Strong communication and data-entry skills are essential for success in this role.

Qualifications

• High school diploma or GED required.
• 0–2 years in a customer service role.
• Experience with insurance information and co-pays is a plus.

Responsibilities

• Greet patients and perform registration, including insurance verification and collecting co-pays.
• Obtain and update patient demographic and company information.
• Answer phone and schedule appointments.
• Direct and document patient calls; coordinate outside testing.
• Liaise between patient and practice; provide backup scheduling.
• Ensure confidentiality and patient safety in daily work.
• Process daily reconciliation reports to verify charges.
• Pull and file patient charts for next-day appointments.
• Respond to medical record requests per protocol.

Skills

Customer service

Scheduling

Phone handling

Data entry

Education

High school diploma or GED

Tools

Epic EHR

Job description

Northwestern Medicine seeks a Patient Services Representative to greet patients, verify insurance, collect co-pays, and perform accurate registration in a fast-paced clinic setting.

You will schedule appointments, manage patient information, answer calls, and coordinate tests while upholding patient confidentiality and safety. Strong communication and data-entry skills are essential for success in this role.