Patient Experience Coordinator

Northwestern Medicine; Winfield (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to greet patients, confirm identities, collect co-pays, and check patients in and out of appointments. You will verify demographics and insurance data, perform registrations, and ensure a smooth front-desk workflow in a high-volume setting.

The ideal candidate has a high school diploma or GED with 0–2 years in customer service; a Bachelor's degree and healthcare experience are a plus.

Qualifications

• High school diploma or GED required.
• 0–2 years in a customer service position preferred.

Responsibilities

• Greet patients and guests, confirm identity, and provide information.
• Check-in/check-out functions as directed and register patients as needed.
• Confirm and update patient demographics/insurance information; collect co-payments.
• Post payments and perform end-of-day cash drawer closing.

Skills

Customer service

Communication

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Northwestern Medicine is seeking a Patient Service Representative to greet patients, confirm identities, collect co-pays, and check patients in and out of appointments. You will verify demographics and insurance data, perform registrations, and ensure a smooth front-desk workflow in a high-volume setting.

The ideal candidate has a high school diploma or GED with 0–2 years in customer service; a Bachelor's degree and healthcare experience are a plus.