Patient Services & Scheduling Specialist

Northwestern Memorial Healthcare; Woodstock (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Services Representative to deliver high-quality service in our medical practice office in Illinois. You will greet patients, register information, verify insurance, collect co-pays, and coordinate appointment scheduling while maintaining confidentiality.

Responsibilities include answering phones, directing calls, updating demographics, preparing charts, and supporting daily office operations.

Qualifications

• High school diploma or GED required.
• 0–2 years in a customer service role.
• Preferred: Bachelor's degree and 1–3 years in a physician office.

Responsibilities

• Greets patients, registers information, verifies insurance and collects co-pays.
• Answers phones and schedules appointments.
• Coordinates scheduling of outside testing and maintains confidentiality.
• Prepares charts and files results for physician review.

Skills

Customer service

Phone handling

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Services Representative to deliver high-quality service in our medical practice office in Illinois. You will greet patients, register information, verify insurance, collect co-pays, and coordinate appointment scheduling while maintaining confidentiality.

Responsibilities include answering phones, directing calls, updating demographics, preparing charts, and supporting daily office operations.