Patient Services Specialist — Care & Scheduling

Northwestern Medicine Central DuPage Hospital; Winfield (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, dental and vision coverage

Life insurance

Paid time off and Holidays

Job summary

Northwestern Medicine Central DuPage Hospital is seeking a Patient Services Representative to greet patients, register and verify insurance, collect co-pays, and maintain accurate records. You will coordinate appointments and support communication between patients and our practice.

The role requires a high school diploma or GED with 0–2 years of customer service experience, and preference for a Bachelor's degree and prior physician office exposure.

Qualifications

• High school diploma or GED required.
• Zero to two years’ experience in customer service.

Responsibilities

• Greets patients at the office and handles registration, insurance verification, co-pays and balances.
• Updates patient demographics and basic company information.
• Answers phones and schedules appointments; directs and documents calls.
• Coordinates outside testing and liaises between patient and practice.
• Ensures patient confidentiality and accurate daily reconciliation of charges.

Education

High school diploma or GED

Bachelor's degree

Job description

Northwestern Medicine Central DuPage Hospital is seeking a Patient Services Representative to greet patients, register and verify insurance, collect co-pays, and maintain accurate records. You will coordinate appointments and support communication between patients and our practice.

The role requires a high school diploma or GED with 0–2 years of customer service experience, and preference for a Bachelor's degree and prior physician office exposure.