Patient Access & Registration Specialist

Northwestern Medicine; Geneva (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is hiring a Patient Service Representative to greet patients, check them in and out, verify eligibility, collect payments, and support clinic operations. The role emphasizes strong customer service, accuracy in patient data, and compliance with ethics and billing procedures within our Illinois facilities.

Requirements include a high school diploma or GED and 0–2 years of customer service experience; a bachelor’s degree is a plus and healthcare exposure or bilingual

Qualifications

• High school diploma or GED required.
• 0–2 years in a customer service role.
• Bachelor’s degree preferred.
• Healthcare experience helpful.
• Knowledge of medical terminology beneficial.
• Bilingual ability is a plus.

Responsibilities

• Greet and check in patients and guests, verify identity and visit details.
• Complete check-in/out functions and update demographic/insurance info.
• Process registration and obtain necessary patient consents/authorizations.
• Collect co-payments and process payments; close end-of-day cash drawer.

Skills

Customer service

Communication

Bilingual

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

Northwestern Medicine is hiring a Patient Service Representative to greet patients, check them in and out, verify eligibility, collect payments, and support clinic operations. The role emphasizes strong customer service, accuracy in patient data, and compliance with ethics and billing procedures within our Illinois facilities.

Requirements include a high school diploma or GED and 0–2 years of customer service experience; a bachelor’s degree is a plus and healthcare exposure or bilingual