Patient Services & Scheduling Specialist

MyMichigan Health; Sault Ste. Marie (MI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Sign-on bonus

Benefits package

Competitive wages

Job summary

MyMichigan Health in Michigan is seeking a front desk professional to provide clerical and receptionist support, coordinating patient flow by answering phones, scheduling appointments, and registering patients. This role ensures accurate insurance verification and smooth coordination between front office, clinical staff, patients, and providers.

The position emphasizes excellent customer service, HIPAA compliance, cash handling, and teamwork.

Qualifications

• Front-line receptionist duties including phone handling, scheduling, and patient registration.
• Verify insurance information and collect payments.
• Schedule tests/procedures and process referrals as needed.
• Maintain HIPAA compliance and patient privacy.

Responsibilities

• Greet patients and answer calls promptly, addressing needs and concerns.
• Verify and update patient information and insurance.
• Schedule appointments using multiple systems (EMR, practice management).
• Register new patients and communicate practice policies.
• Collect copays, schedule future visits, and obtain authorizations as required.

Skills

Customer service

Phone etiquette

Scheduling appointments

HIPAA knowledge

Education

High School Diploma or GED

Tools

EMR software

Billing software

Job description

MyMichigan Health in Michigan is seeking a front desk professional to provide clerical and receptionist support, coordinating patient flow by answering phones, scheduling appointments, and registering patients. This role ensures accurate insurance verification and smooth coordination between front office, clinical staff, patients, and providers.

The position emphasizes excellent customer service, HIPAA compliance, cash handling, and teamwork.