Patient Experience Coordinator

MyMichigan Health; Clare (MI); On-site; USD 30,000 - 38,000; Full time

Job summary

MyMichigan Health is seeking a front-line Patient Service Assistant to provide clerical, receptionist and registration support. You will greet patients, verify demographics, schedule appointments, register new patients and collect payments in a fast-paced medical office.

The role involves HIPAA compliance, coordination with clinical staff and providers, and handling referrals and authorizations while maintaining excellent customer service for a diverse patient population.

Qualifications

• Reading, writing, mathematical and computer skills.
• Keyboarding skills for patient registration and office tasks.
• Knowledge of medical terminology and standard office procedures.
• Interpersonal skills to communicate with patients, families and staff.

Responsibilities

• Strives for excellent customer service; greet patients, families and visitors and respond to inquiries promptly.
• Verify and update patient information; check insurance coverage and ensure provider assignment; complete HIPAA, PPA, MSP and consent forms.
• Schedule patient appointments across providers using practice management and EMR systems.
• Register new patients and explain policies; collect patient emails for portal and satisfaction surveys.
• Schedule future appointments, tests and procedures; collect copays, process referrals and obtain authorizations as needed.
• Comply with HIPAA and educate patients on policies, portal, PCMH and satisfaction surveys.

Skills

Reading/writing

Computer skills

Keyboarding

Interpersonal skills

Medical terminology

Education

High school diploma or GED

Associate's degree preferred

Job description

MyMichigan Health is seeking a front-line Patient Service Assistant to provide clerical, receptionist and registration support. You will greet patients, verify demographics, schedule appointments, register new patients and collect payments in a fast-paced medical office.

The role involves HIPAA compliance, coordination with clinical staff and providers, and handling referrals and authorizations while maintaining excellent customer service for a diverse patient population.