Patient Services Concierge & Scheduler

MyMichigan Medical Group; Midland (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

MyMichigan Health is seeking a friendly and detail-oriented Patient Service Assistant to serve as the first point of contact in a medical practice. You will greet patients, collect demographic and insurance information, and help guide them through registration and scheduling processes.

You will verify insurance coverage, update records, explain policies, collect payments, and coordinate referrals. Strong communication and computer skills are essential to support multiple systems and teams.

Qualifications

• Reading, writing, mathematical and computer skills required.
• Keyboarding and patient registration experience preferred.
• Knowledge of medical terminology and clinic policies.
• Interpersonal skills needed to communicate with patients and staff.

Responsibilities

• Greet patients, answer calls and direct inquiries, ensuring a welcoming environment.
• Verify insurance, update patient information, complete HIPAA-related forms and authorizations as needed.
• Schedule appointments across multiple systems (EMR, practice management, insurance verification).
• Register new patients and explain policies, collecting email addresses for portal access.
• Before departure, schedule follow-up appointments, tests, copays, referrals and authorizations.

Skills

Reading & writing

Keyboarding

Interpersonal skills

Medical terminology

Computer skills

Customer service

Education

High School Diploma

Associates degree preferred

Tools

EMR systems

Microsoft Windows

Job description

MyMichigan Health is seeking a friendly and detail-oriented Patient Service Assistant to serve as the first point of contact in a medical practice. You will greet patients, collect demographic and insurance information, and help guide them through registration and scheduling processes.

You will verify insurance coverage, update records, explain policies, collect payments, and coordinate referrals. Strong communication and computer skills are essential to support multiple systems and teams.