Patient Access Coordinator

Lehigh Valley Health Network, Inc.; Center Valley (Lehigh County); On-site; USD 22,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking an on-site clerical role at Center Valley to coordinate daily practice operations. You will be the first contact for patients and providers, delivering high-quality customer service and accurate registration, insurance precertifications, and scheduling tasks.

The role supports scheduling, billing, and outreach across multiple LV hospitals, with emphasis on confidentiality and precise data handling. Day shift, onsite location at Center Valley.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and confidentiality.
• Proficient computer skills and EMR workflow experience.
• Ability to handle cash transactions.
• Ability to explain and support LVHN patient portal usage.

Responsibilities

• Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.
• Gathers information necessary for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
• Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
• Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
• Organizes effectively and efficiently to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Performs appropriate patient outreach include telephone and EMR messaging.

Skills

Customer service

Adaptability

Confidentiality

Proficient computer skills

EMR workflows

Cash handling

Patient portal education

Education

High School Diploma/GED

Job description

Lehigh Valley Health Network, Inc. is seeking an on-site clerical role at Center Valley to coordinate daily practice operations. You will be the first contact for patients and providers, delivering high-quality customer service and accurate registration, insurance precertifications, and scheduling tasks.

The role supports scheduling, billing, and outreach across multiple LV hospitals, with emphasis on confidentiality and precise data handling. Day shift, onsite location at Center Valley.