Patient Experience Coordinator

1012 Lehigh Valley Physician Group - Lehigh; Collegeville (PA); On-site; USD 21,000 - 28,000; Full time

Job summary

Lehigh Valley Health Network is seeking an administrative support professional to join the Lehigh Valley Physician Group - Collegeville. This role serves as the first point of contact for patients and providers, handling registration, scheduling and outreach with a focus on patient experience.

The candidate will perform a variety of detail-oriented clerical tasks, verify insurance authorizations, manage referrals and maintain the patient schedule while collaborating with the care team to ensure

Qualifications

• High School Diploma/GED.
• 1 year Customer service experience
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.
• Able to handle cash and other methods of patients accurately.
• Able to explain, educate, and support the usage of the LVHN patient portal including various features.

Responsibilities

• Gathers information necessary for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
• Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
• Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
• Organizes effectively and efficiently to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Performs appropriate patient outreach include telephone and EMR messaging.

Skills

Customer service

Adaptability

Attention to detail

Confidentiality

Computer skills

EMR proficiency

Cash handling

Patient portal education

Education

High School Diploma/GED

Job description

Lehigh Valley Health Network is seeking an administrative support professional to join the Lehigh Valley Physician Group - Collegeville. This role serves as the first point of contact for patients and providers, handling registration, scheduling and outreach with a focus on patient experience.

The candidate will perform a variety of detail-oriented clerical tasks, verify insurance authorizations, manage referrals and maintain the patient schedule while collaborating with the care team to ensure