Patient Experience Coordinator

1012 Lehigh Valley Physician Group - Lehigh; Saucon Valley (Lehigh County); On-site; USD 36,000 - 48,000; Full time

Job summary

Lehigh Valley Health Network is seeking a detail-oriented patient services associate to coordinate front-desk operations, patient check-in and registration, and scheduling within a busy practice.

You will verify insurance authorizations, support patient outreach, and help maintain accurate medical records and EMR workflows while delivering compassionate customer service. This role emphasizes confidentiality and adaptability in a fast-paced healthcare setting.

Qualifications

• High School Diploma/GED is required.
• At least 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain accuracy.

Responsibilities

• Coordinate patient check-in and registration with accuracy.
• Obtain insurance authorizations and precertification.
• Schedule and manage patient appointments and referrals.
• Provide excellent customer service and support EMR workflows.

Skills

Customer service

Adaptability

Confidentiality

Computer skills

EMR workflows

Cash handling

Patient portal usage

Education

High School Diploma/GED

Tools

EMR systems

LVHN patient portal

Job description

Lehigh Valley Health Network is seeking a detail-oriented patient services associate to coordinate front-desk operations, patient check-in and registration, and scheduling within a busy practice.

You will verify insurance authorizations, support patient outreach, and help maintain accurate medical records and EMR workflows while delivering compassionate customer service. This role emphasizes confidentiality and adaptability in a fast-paced healthcare setting.