Patient Services & Scheduling Specialist

Gbmc-Healthcare; Baltimore (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare is seeking a friendly, detail‑oriented clerical assistant to support multiple medical practices. You will handle patient receptions, triage calls, schedule appointments, and perform data entry for demographics and insurance information.

The role requires strong communication, attention to detail, and the ability to manage a high volume of calls while ensuring accurate financial transactions and registrations.

Qualifications

• Customer service and front-desk interaction with patients.
• Knowledge of medical terminology preferred.
• Strong written and verbal communication abilities.
• Ability to perform basic arithmetic.
• Ability to organize, prioritize, and multitask in a busy office.

Responsibilities

• Receives and screens visitors and phone calls.
• Provides patient information and routes inquiries according to policies.
• Schedules patient appointments and enters demographic data.
• Verifies insurance and collects copays; assists with MyChart registration.
• Manages high volumes of calls and queues; handles inbound faxes and messages.

Skills

Customer service

Medical terminology

Written and oral communication

Task prioritization

Phone management

Education

High School diploma or GED

Job description

GBMC HealthCare is seeking a friendly, detail‑oriented clerical assistant to support multiple medical practices. You will handle patient receptions, triage calls, schedule appointments, and perform data entry for demographics and insurance information.

The role requires strong communication, attention to detail, and the ability to manage a high volume of calls while ensuring accurate financial transactions and registrations.