Patient Services & Scheduling Specialist

Gbmc-Healthcare; Baltimore (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare in Baltimore, MD seeks a receptionist and medical office clerk to support practice operations. The role involves patient scheduling, registration, copay collection, and handling a high volume of calls with courtesy and accuracy.

You will verify insurance, assist with MyChart registration, manage referrals, process faxes, and help maintain patient flow while upholding GBMC values of respect, excellence, accountability, teamwork and ethical behavior.

Qualifications

• High school diploma or GED required.
• Minimum 6 months related experience.
• Strong customer service skills.
• Knowledge of medical terminology preferred.
• Proficient in written and verbal communication.
• Ability to perform basic arithmetic calculations.
• Organize and prioritize tasks.
• Manage multiple tasks and high phone volume.

Responsibilities

• Receives and screens visitors and telephone calls.
• Schedules patient appointments and enters patient demographics and insurance data.
• Verifies insurance information and referral requirements.
• Assists patients with MyChart registration.
• Manages high volume of telephone calls and routes to providers.
• Checks in patients, verifies insurance, collects IDs and insurance cards.
• Manages referral queues and incoming faxes; routes results to providers.
• Scans medical records to patient MRN.
• Responds to EPIC Secure chats and daily In Basket messages.
• Collects co-pays and performs simple arithmetic; processes deposits.
• Schedules diagnostic tests and procedures per payer rules.

Skills

Customer service

Medical terminology

Written communication

Oral communication

Arithmetic

Organizational skills

multitask

Phone management

Education

High School or GED

Job description

GBMC HealthCare in Baltimore, MD seeks a receptionist and medical office clerk to support practice operations. The role involves patient scheduling, registration, copay collection, and handling a high volume of calls with courtesy and accuracy.

You will verify insurance, assist with MyChart registration, manage referrals, process faxes, and help maintain patient flow while upholding GBMC values of respect, excellence, accountability, teamwork and ethical behavior.