Patient Services Specialist

Boston Medical Center; United States; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive salary & generous PTO

Free parking

Monthly bus pass subsidy

Onsite fitness & wellness center

Pre-paid tuition/tuition assistance

Job summary

GBMC HealthCare is seeking a patient-oriented clerical assistant to support practice operations. You will handle high-volume calls, scheduling, registration, and copay collections while delivering strong customer service.

Requirements include a high school diploma or GED and at least 6 months of related experience. The role emphasizes attention to detail and the ability to work across multiple practices as needed.

Qualifications

• High school or GED required.
• 6 months of related experience preferred.
• Strong customer service and communication skills required.
• Ability to perform non-complex arithmetic and data entry.

Responsibilities

• Receives and screens visitors and telephone calls.
• Relays information about the Medical Center and reminds patients of appointments.
• Schedules patient appointments and enters demographic and insurance data.
• Verifies insurance information and referrals as needed.
• Registers patients for MyChart and manages high call volumes.
• Routes telephone encounters to providers for review and follow-up.
• Completes pre-registration and confirms appointments.
• Checks in patients and verifies insurance; collects and scans IDs and insurance cards.
• Manages referral work queues and incoming faxes.
• Scans medical records to patients’ MRNs; responds to in-basket messages daily.
• Responds to EPIC Secure chats as appropriate.
• Collects co-payments and performs simple arithmetic for deposits.
• Assists with scheduling diagnostic tests and procedures; notifies patients of tests and prep.
• Obtains referrals and preauthorizations from insurance companies.
• Performs other duties as assigned.

Skills

Customer service

Medical terminology

Written & oral communication

Arithmetic calculations

Organization & prioritization

Multitasking & high call volume

Education

High School or GED

Job description

GBMC HealthCare is seeking a patient-oriented clerical assistant to support practice operations. You will handle high-volume calls, scheduling, registration, and copay collections while delivering strong customer service.

Requirements include a high school diploma or GED and at least 6 months of related experience. The role emphasizes attention to detail and the ability to work across multiple practices as needed.