Patient Services & Scheduling Specialist

GBMC HealthCare; Baltimore (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare in Baltimore, MD is seeking a motivated clerical associate to support practice operations. You will handle front-desk customer service, manage high volumes of calls, schedule appointments, register patients, and assist with copay collections.

Under limited supervision, you will verify insurance information, enter demographics, and route questions to the appropriate providers, while maintaining accurate records and ensuring smooth patient flow across multiple practices.

Qualifications

• High School diploma or GED required.
• At least 6 months of related experience.

Responsibilities

• Receives and screens visitors and telephone calls; responds to inquiries per policies.
• Schedules patient appointments and enters demographics/insurance data.
• Verifies insurance information and obtains referrals as needed.
• Assists patients with MyChart enrollment.
• Manages high volume of telephone calls and routes to providers.
• Collects co-payments and performs simple arithmetic; reconciles funds.

Skills

Customer service

Medical terminology

Written communication

Oral communication

Arithmetic

Time management

Education

High School or GED

Job description

GBMC HealthCare in Baltimore, MD is seeking a motivated clerical associate to support practice operations. You will handle front-desk customer service, manage high volumes of calls, schedule appointments, register patients, and assist with copay collections.

Under limited supervision, you will verify insurance information, enter demographics, and route questions to the appropriate providers, while maintaining accurate records and ensuring smooth patient flow across multiple practices.