Patient Services & Scheduling Specialist

GBMC HealthCare; Towson (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare in Towson, MD seeks a friendly, detail-oriented clinic support specialist to handle front-desk duties, patient scheduling, data entry, and insurance verification. Under limited supervision, you will screen visitors, process registrations, collect co-pays, and route information to providers, ensuring accurate records and smooth practice operations.

Candidates should have a high school diploma or GED and at least 6 months of related experience; proficiency in medical terminology

Qualifications

• High school diploma or GED required.
• Minimum 6 months of related experience.
• Knowledge of medical terminology preferred.

Responsibilities

• Receives and screens visitors and telephone calls; responds to inquiries and provides information.
• Schedules patient appointments and enters patient demographics and insurance data.
• Verifies insurance information and referrals prior to visits.
• Registers patients for MyChart.
• Manages high volume of telephone calls and routes to providers.
• Checks in patients, verifies insurance, collects and scans IDs and insurance cards.
• Manages referral work queues and schedules appointments from referrals.
• Routes incoming faxes and correspondence to the appropriate provider or staff.
• Scans medical records to the patient MRN.
• Addresses In basket messages and closes them daily.
• Responds to EPIC Secure chats as appropriate.
• Collects patient co-payments and balances and performs simple arithmetic; processes deposits.
• Assists with scheduling diagnostic tests and procedures and notifies patients.
• Obtains referrals and preauthorization for procedures from insurers.

Skills

Customer service

Medical terminology

Written communication

Oral communication

Arithmetic

Organization

Multitasking

Education

High School or GED equivalency

Job description

GBMC HealthCare in Towson, MD seeks a friendly, detail-oriented clinic support specialist to handle front-desk duties, patient scheduling, data entry, and insurance verification. Under limited supervision, you will screen visitors, process registrations, collect co-pays, and route information to providers, ensuring accurate records and smooth practice operations.

Candidates should have a high school diploma or GED and at least 6 months of related experience; proficiency in medical terminology